We develop support schemes according to client´s requirements to ensure systems continuity.
We establish scope, functions, preventive and corrective measures to deliver appropriate support service.
We offer three main support levels.
Level 1. Function: users´ support and ticket registration.
Level 2. Function: incident resolution.
Level 3. Function: evolution monitoring and system improvement.
We develop Ariba support service models according to the requirements of each client. The pillar of our efficiency are our specialized and certified resources in SAP Ariba
We count on our professional team dedicated to software development, specialized in software components production according to client´s specifications.
From our clients´ requirements, we validate functional design, estimate resources needed, establish a timeline, and we build, test, and once approved we implement the development.
Either on Project phase or Support phase, we build software remotely, using best practices from SAP.
Outsourcing software development through our Software Factory brings the following benefits:
Programming languages: ABAP – PORTAL – WORKFLOW – WEBDYNPRO ABAP – WEBDYNPRO JAVA – JAVA
Database engines: Oracle, SQL Server, MySQL, Sybase
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